Privacy Policy

1. Introduction

Merxus ("we," "our," or "us"), operated by Workside Software LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant mobile application and web platform (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Create or update your profile
• Submit service requests or job information
• Contact us for support
• Use certain features of the Service

2.2 Call and Voice Data

When using our AI phone assistant service, we collect:

• Call transcripts and recordings for service improvement
• Caller information (phone number, name when provided)
• Call metadata (duration, time, status)

Call data is processed securely and used only for providing and improving our services.

2.3 Business Data

• Restaurant menus, hours, and reservation details
• Real estate listings, leads, and showing information
• Office hours, FAQs, and appointment schedules

2.4 Usage Data

• Device information (device type, OS, identifiers)
• Log data (IP address, browser type, access times)
• App usage statistics

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process service requests and assignments
• Send notifications and administrative messages
• Respond to inquiries and support requests
• Monitor and analyze usage trends
• Detect and prevent technical issues
• Comply with legal obligations
• Protect user safety and rights

4. Data Storage and Security

4.1 Data Storage

Data is stored securely using Firebase (Google Cloud Platform) in the United States.

4.2 Security Measures

We use industry-standard security practices; however, no system is 100% secure.

5. Third-Party Services

• Firebase (Google) — Privacy Policy
• Google Maps — Privacy Policy

6. Data Sharing and Disclosure

• With your consent
• To comply with legal obligations
• To protect rights and safety
• During business transfers
• With trusted service providers

7. Your Rights

• Access your personal information
• Request corrections or deletion
• Restrict or object to processing
• Withdraw consent

8. Children's Privacy

The Service is not intended for users under 18.

9. Policy Changes

Updates will be posted on this page.

10. Contact Us

Email: support@merxusllc.com
Service: Merxus AI Phone Assistant Platform
Company: Workside Software LLC